At Store Boost Kit, we want you to be completely satisfied with your purchase. This refund policy outlines the terms and conditions for requesting refunds on our digital products and services.

14-Day Money Back Guarantee

We offer a 14-day refund policy from the date of purchase for all our WordPress plugins and digital products. This means you have 14 calendar days from the purchase date to request a refund if you meet our eligibility criteria.

Eligible Reasons for Refund

Refunds will be considered and approved for the following valid reasons:

Technical Issues

  • Plugin Compatibility Issues: The plugin is incompatible with your WordPress/WooCommerce version and cannot be resolved through our technical support
  • Major Functionality Problems: Core features of the plugin do not work as described in the product documentation
  • Installation Issues: Technical problems that prevent proper installation despite following our documentation and receiving support assistance

Product Issues

  • Significantly Different from Description: The plugin functionality is substantially different from what was advertised on our website
  • Missing Core Features: Essential features mentioned in the product description are not present or functional
  • Duplicate Purchases: You accidentally purchased the same product twice (refund or account credit will be provided)

Non-Eligible Reasons for Refund

We reserve the right to decline refund requests for the following reasons:

Change of Mind

  • Buyer’s Remorse: Simply changing your mind after purchase
  • No Longer Needed: Deciding you don’t need the plugin anymore
  • Found Alternative: Finding a different solution or free alternative
  • Budget Constraints: Financial difficulties after purchase

User-Related Issues

  • Lack of Technical Knowledge: Not understanding how to use or configure the plugin
  • Accidental Purchase: Purchasing without reading the product description or requirements
  • Wrong Product Selection: Choosing the wrong plugin for your needs without asking pre-sale questions
  • Hosting Limitations: Server or hosting restrictions that prevent plugin functionality

Compatibility Issues

  • Theme Conflicts: Issues caused by heavily customized or poorly coded themes
  • Plugin Conflicts: Conflicts with other third-party plugins
  • Outdated Environment: Using outdated versions of WordPress, WooCommerce, or PHP
  • Custom Code Conflicts: Issues caused by custom code modifications

Time-Based Restrictions

  • After 14 Days: Refund requests submitted after 14 calendar days from purchase date
  • Extended Usage: Evidence of extended use beyond reasonable testing period

WordPress Web Development Services

For custom WordPress development services, refund terms are handled differently:

Project-Based Refunds

  • Service Agreements: Refund terms are specified in individual project contracts
  • Milestone Structure: Payments are typically made at project milestones, with refunds considered for uncompleted work
  • Scope Changes: Additional charges may apply for changes beyond original project scope
  • Client Cancellation: If client cancels project, refund will be calculated based on work completed

How to Request a Refund

Before Purchasing

Important: If you have any doubts or questions about a plugin, please contact us at hello@storeboostkit.com with your pre-sale questions. This helps avoid refund situations and ensures you get the right product for your needs.

Refund Request Process

  1. Contact Us: Email us at hello@storeboostkit.com within 14 days of purchase
  2. Provide Information: Include the following in your refund request:
    • Order number or transaction ID
    • Product name and purchase date
    • Detailed reason for refund request
    • Screenshots or documentation of issues (if applicable)
    • Steps you’ve already taken to resolve the issue
  3. Allow Support Attempt: Our team may first attempt to resolve technical issues through support
  4. Refund Decision: We’ll review your request and respond within 2-3 business days
  5. Refund Processing: If approved, refunds are processed within 5-10 business days

Refund Processing

Payment Method

  • Original Payment Method: Refunds are issued back to the original payment method used for purchase
  • Paddle Processing: All refunds are processed through our payment processor, Paddle
  • Processing Time: Refunds typically take 5-10 business days to appear in your account
  • Currency: Refunds are issued in the original currency of purchase

Partial Refunds

In some cases, we may offer partial refunds:

  • Bundle Products: If purchasing a bundle and only one item has issues
  • Used Services: For development services where work has been partially completed
  • Late Requests: Requests slightly outside the 14-day window may be considered for partial refunds

Important Considerations

Testing Environment

  • Staging Sites: Always test plugins on a staging environment before installing on live sites
  • Backups: Create full website backups before installing any new plugins
  • Compatibility Check: Verify system requirements before purchase

Support First Policy

  • Technical Support: We provide comprehensive technical support for all purchases
  • Documentation: Detailed documentation is provided with all plugins
  • Resolution Attempt: We’ll always attempt to resolve issues before processing refunds
  • Learning Resources: We provide tutorials and guides to help with implementation

Special Circumstances

Exceptional Cases

While we have clear guidelines, we may consider refunds outside normal criteria in exceptional circumstances:

  • Medical Emergencies: Serious health issues preventing use of purchased products
  • Natural Disasters: Events beyond customer control affecting business operations
  • Our Error: Mistakes on our part that significantly impact product functionality

Fraudulent Purchases

  • Chargeback Protection: We reserve the right to pursue disputed transactions
  • Account Suspension: Fraudulent refund requests may result in account restrictions
  • Legal Action: Persistent abuse of refund policy may result in legal action

Contact Information

Refund Requests

Email: hello@storeboostkit.com
Subject Line: “Refund Request – [Order Number]”
Response Time: 2-3 business days

Pre-Sale Questions

Before purchasing, if you have any questions about:

  • Plugin compatibility with your setup
  • Feature requirements and functionality
  • Technical specifications
  • Installation requirements

Please email us at hello@storeboostkit.com – we’re here to help you make the right choice!

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated “Last Modified” date. Continued use of our services after changes constitutes acceptance of the new policy.

Notification of Changes

  • Website Updates: Policy changes will be reflected on this page
  • Email Notifications: Significant changes may be communicated via email
  • Effective Date: Changes take effect immediately upon posting

Fair Use Policy

This refund policy is designed to be fair to both customers and our business. We trust our customers to use this policy responsibly and not abuse the system. Repeated refund requests or patterns of abuse may result in restrictions on future purchases.

Our Commitment

  • Quality Products: We’re committed to delivering high-quality WordPress plugins
  • Excellent Support: Our support team is dedicated to helping you succeed
  • Fair Treatment: Every refund request is reviewed fairly and individually
  • Customer Satisfaction: Your satisfaction is our priority

Remember: The best way to avoid refund situations is to ask questions before purchasing. We’re always happy to help you choose the right solution for your needs!

Last Updated: 28 August 2025

For questions about this refund policy, contact us at hello@storeboostkit.com