Frequently Asked Questions

General

Do your plugins slow down my website?

No. Performance is a core priority. Our plugins are built with optimized database queries, conditional loading, and efficient code practices. We only load resources when needed, ensuring minimal impact on your site speed.

Are your plugins compatible with my theme and other plugins?

Our plugins follow WordPress and WooCommerce best practices, ensuring broad compatibility. They work with popular page builders (Elementor, Divi, etc.) and major WooCommerce themes. If you encounter any conflicts, we'll work with you to resolve them.

Getting Started

How do I purchase a plugin?

Visit the plugin page, select your license type, and complete checkout. You'll receive download links and license keys immediately via email.

How do I install a premium plugin?

Download the plugin ZIP file from your account
Go to WordPress admin → Plugins → Add New → Upload
Upload and activate the plugin Enter your license key in the plugin settings
Configure according to your needs

Please check out the installation guide

How do I get started with custom development?

Simply contact us with your requirements. We'll schedule a discovery call to discuss your needs and provide a detailed proposal within 2-3 business days.

I have a question that's not answered here

No problem! Contact us at hello@storeboostkit.comor use the contact form on our website. We typically respond within 24 hours on business days.

Pricing & Licensing

Is pricing one-time or recurring?

Plugins: Annual or lifetime licenses available. Annual licenses include 1 year of updates and support. Lifetime licenses include lifetime updates and support. Custom Development: One-time project fees. Ongoing maintenance is optional.

What happens if I don't renew my annual license?

Your plugin continues working. You simply won't receive new updates, features, or support after the license expires. You can renew anytime to restore these benefits.

Can I upgrade from a smaller license to a larger one?

Yes. You can upgrade your license at any time by paying the difference. Your renewal date remains the same.

Do you offer refunds?

Yes. We offer a 30-day money-back guarantee on all plugin purchases. If you're not satisfied, contact us for a full refund within 30 days of purchase.

Technical Questions

What are the minimum requirements for your plugins?

WordPress 5.0 or higher
WooCommerce 3.5 or higher
PHP 7.4 or higher (8.0+ recommended)
MySQL 5.6 or higher

Specific plugins may have additional requirements listed on their individual pages.

Do your plugins work with multisite installations?

Most plugins work with WordPress multisite. Check individual plugin documentation or contact us to confirm compatibility for your specific multisite setup.

Can I translate the plugins?

Yes. All our plugins are translation-ready and include .pot files. You can use WPML, Polylang, or other translation plugins to localize the interface.

Plugin Specific

How do updates work?

Premium plugins receive automatic updates through your WordPress dashboard, just like any other plugin. You'll always have access to the latest features, security patches, and compatibility improvements.

What if a plugin doesn't work on my site?

We offer a 30-day money-back guarantee on all premium plugins. If you encounter issues we can't resolve, you'll get a full refund - no questions asked.

Do you provide documentation?

Yes. Each plugin includes comprehensive documentation covering installation, configuration, and troubleshooting. We also provide video tutorials for common setup scenarios.

For Web Agencies

Do you offer white-label options?

Yes, we can discuss white-label arrangements for agencies with multiple clients. Contact us to discuss your specific needs.

Do you provide development partnership opportunities?

Yes. We're open to partnerships with agencies that need custom WooCommerce development or want to resell our services. Let's talk about how we can work together.

Can you customize plugins for our clients specific needs?

Yes. If our standard plugins don't quite fit your client's requirements, we can create custom versions or develop entirely new solutions. We handle the technical complexity while you maintain the client relationship.

Custom Development Services

How does the custom development process work?

Discovery Call: We discuss your requirements and goals
Proposal: You receive a detailed scope and quote
Development: We build and test the solution
Delivery: You review and approve the work
Support: We provide post-launch support and documentation

What's the typical timeline for custom projects?

Simple customizations: 1-2 weeks
Medium complexity plugins: 3-4 weeks
Complex integrations: 4-8 weeks

Exact timelines depend on project scope and current workload. We'll provide realistic estimates upfront.

Do you sign NDAs and contracts?

Yes. We're happy to sign NDAs and work under formal contracts for custom development projects. Your intellectual property and confidential information are protected.

What happens after the project is delivered?

You receive full documentation, source code, and a support period (typically 30 days) for bug fixes. We also offer ongoing maintenance plans if you need continued support.

Support & Maintenance

What kind of support do you provide?

Email support (typically within 24 hours on business days)
Bug fixes and compatibility updates
Help with configuration and setup
Troubleshooting assistance

Do you offer emergency support?

For custom development clients and agencies with maintenance plans, we can arrange priority or emergency support with guaranteed response times.

What's NOT covered by support?

Standard support doesn't include: Custom development or modifications beyond the plugin's scope Theme or third-party plugin conflicts (though we'll help troubleshoot) Server configuration or hosting issues Undoing changes you've made to the plugin code For these needs, we offer paid custom development services.